Like businesses, communities of faith suffer when bad meetings get in the way of working effectively to achieve their mission. Indeed, some of the challenges Ms. Keith describes are exacerbated by the fact that churches and similar organizations rely heavily on volunteers–volunteers who may bring more willingness than skill to their leadership, volunteers who can easily opt out or burn out, and “volunteers” who may never volunteer in the first place if meetings seem like a waste of time. Where the Action Is offers many useful tools to help faith communities examine, evaluate, and improve their meetings.