In Where the Action Is, Elise Keith shifts the work conversation from how to minimize time spent in meetings to how to make this essential business activity productive and enjoyable. In all my years facilitating group conversations, this is the first time I’ve found a book about meetings that provides a taxonomy of meeting types – what kind of collaborative work do we need? – and guidance for determining a purpose, structure and audience for each type. Drawing on the latest research as well as practical experience, and numerous stories drawn from real work, Elise makes a strong case for the value of creating settings for effective interactions and transactions. For leaders at all levels, facilitators, and consultants in small and large organizations where business performance depends on the collaborative engagement of knowledge workers, this book is a must-read.