Daniel S.

Everything I wanted in a meeting book -I’m one of those people who hates most meetings, and this book helped me 1) articulate why in a proactive way and 2) identify where we could make things better. I cannot recommend it enough. The writing is clear, and the chapters are clearly organized to make it easy to go from “Why does everyone say they hate meetings?” to finding value in the meetings we do have.

Fadi Chehadé Partner, Abry Partners former President & CEO, ICANN

Despite the rapid digitization of all work aspects, meetings remain an essential part of our human collaboration. Keith’s book is the first lucid guide to elevate the quality and effectiveness of every meeting in the digital age. Implementing its recommendations will recover significant value to your organization. It’s time to heed her advice and make meetings work.

Siri Harding, Elder Reedville Presbyterian Church

Like businesses, communities of faith suffer when bad meetings get in the way of working effectively to achieve their mission. Indeed, some of the challenges Ms. Keith describes are exacerbated by the fact that churches and similar organizations rely heavily on volunteers–volunteers who may bring more willingness than skill to their leadership, volunteers who can easily opt out or burn out, and “volunteers” who may never volunteer in the first place if meetings seem like a waste of time. Where the Action Is offers many useful tools to help faith communities examine, evaluate, and improve their meetings.

Scott McGrath Chief Operating Officer at OASIS-Open”

Who hasn’t day-dreamed through a time-wasting meeting, wishing there were a better way? There is, and it isn’t magic. This book laid it all out for me with amazing detail and clarity. The why and the how to structure your meetings; laced with science, psychology, human nature and real-world business needs. Meeting science and implementation techniques in an interesting and (dare I say) entertaining style. Reading this book is time very well spent – was your last meeting?

Nancy Settle-Murphy, cross-cultural trainer and author of Leading Effective Virtual Teams

I am honestly bowled over by the wisdom, practical tips, readability, and overall incredible usefulness of this book.
As a meeting facilitator and facilitation skills trainer for the past 25+ years, I can say, unequivocally, that Where the Action Is just may be the best book I have ever read on the topic of meeting design and facilitation. Using concrete examples and impeccable logic, Elise Keith proves the point that we don’t necessarily need fewer or shorter meetings, but we need much better meetings. This insightful book shows how it’s done. If you apply the tips and techniques you’ll find here, I can almost guarantee that the quality of your meetings will improve exponentially.

Diana Larsen, co-author of The Agile Fluency Model

In Where the Action Is, Elise Keith shifts the work conversation from how to minimize time spent in meetings to how to make this essential business activity productive and enjoyable. In all my years facilitating group conversations, this is the first time I’ve found a book about meetings that provides a taxonomy of meeting types – what kind of collaborative work do we need? – and guidance for determining a purpose, structure and audience for each type. Drawing on the latest research as well as practical experience, and numerous stories drawn from real work, Elise makes a strong case for the value of creating settings for effective interactions and transactions. For leaders at all levels, facilitators, and consultants in small and large organizations where business performance depends on the collaborative engagement of knowledge workers, this book is a must-read.

A. Webster

Anyone who has to facilitate any kind of meeting at work needs this book on their desk permanently. It’s a kindness to your fellow employees!

Reach Partners, Inc.

This book is golden. It’s deep, well-researched, and a joy to read. Keith breaks down every business meeting into a taxonomy that provides specific tips – not generic best practices – on formats, timing, and framing. You still may not love every (or any) meeting, but you will find value in the engagement and team performance in the meetings you do have.

C. Vaughn

Of all of the books I’ve read on meetings, this is the best by far. Great book – don’t hesitate on purchasing it.